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How can big data and technology improve the customer experience?

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When I meet senior executives from a wide range of different sectors, they all have one thing in common: They're worried a...

Customer Centricity – What’s the big deal?

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Customers have come into focus. In management books, at business schools and in academic circles, as well as in the media,...

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Erik Søndergaard Andersen
Senior Business Development Manager

Erik is responsible for developing Ennova’s Customer Excellence solutions. He works with every phase of CEM projects, from design to implementation and project management. Erik also consults on customer experience and loyalty, and it is this knowledge and commitment that he brings to this blog.

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