Customer orientation among employees. But how?

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Countless studies have highlighted the importance of employees to customers' perception of a company and their associated ...

Resignation? But I just hired you!

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Imagine you just hired a new employee. You designed an intro program so she could get to know the IT system, work areas an...

Can’t I just go back to being a specialist?

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Over the years, I’ve had countless advisory interviews with managers who have received negative feedback in an employee su...


Søren Hammer Pedersen

With many years’ experience as a consultant for some of the largest companies in Scandinavia and with more than ten years’ management experience, Søren often bases his blog posts on personal experience. Søren generally focuses on improving organizational performance in the meeting between employee, manager and customer.

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