Your identification of needs forms the foundation of the solution design.
We now know the objectives, the success factors and your organisation's characteristics in a number of dimensions. The framework for the project is in place, and now the actual survey can be designed.
In this phase, Ennova will get to grips with all conceivable aspects of your survey, each of which is absolutely crucial for the experience and the result that the organisation will receive. It is now that Ennova's years of experience and attention to detail, combined with the ability to sort out a complicated project, come into play.
Our approach to the design of your solution involves a high degree of flexibility and capacity with regard to your specific desires. We take over where an off-the-shelf IT system or your own resources might let go.
Ennova's competences in the field of solution design cover:
Developing the questionnaire
We make sure that all angles are covered in the survey, and that the questionnaire matches the company's strategic focus, i.e. that the questionnaire generates responses to what is really relevant. Ennova handles all of the challenges relating to lots of different versions of questionnaires across business areas and relevant segments. And we make sure that all internal stakeholders are involved in the process from the outset - either through working meetings or on-site workshops.
We are fully involved in all communication about the survey. From the first internal information to your own employees and managers to information given to, for example, customers in a customer survey. In addition to the written word, we provide advice on who is to be informed, about what and when.
During the design phase, a number of technical issues have to be resolved regarding customer or employee data, data collection, analysis and reporting. Over the last 10 years we have systematically improved the process relating to surveys in partnership with our customers, and can now make the most effective, elegant solutions available in the form of advice on best practice and a number of support tools.
We are now ready for the survey - read more here